Hi, I’m Ann.
CX Leader | Researcher | Founder of Annalytics Consulting
What happens when a former academic enters civic tech?
You get someone ready to learn any topic, a trained educator, a resourceful planner, an evidence-based leader, an expert in large state and federal institutions, and a scientist who knows how to measure impact.
I've been studying and leading humans since 2010 with the goal of improving lives and making public services more accessible.
I'm a hands-on leader who doesn't micromanage
As a former practitioner who keeps her skills sharp, I am always ready to get my hands dirty and jump in to guide my team. However, the most important thing on my team is trust. This means I don't hover or micromanage. I set norms for regular check-ins and clear expectations. My goal as a leader is to remove any blockers in my team's way and provide the tools and safety they need to shine. Two-way feedback is crucial on teams I lead to keep everyone accountable and aligned on goals.
GovLoop Featured Contributor
I'm a member of the Fall 2024 GovLoop Featured Contributor cohort, where I write about topics related to CX, leadership, data literacy, and ethical research.
Recent Work and Events
Building a CX Career at Any Stage (with GovCX Collective)
I co-facilitated a roundtable in which four UX professionals answered questions and shared their experiences with peers on their decisions to enter CX, move into (or leave) leadership, and what their work values are. We were joined by about 40 attendees from government agencies and private industry!
Civic Tech Pulse Check
Analysis in progress for insights on employee experience at civic tech firms.